Privacy Policy

Effective Date: [Insert date before publishing]

Wentzel's Heating & Air Conditioning ("Wentzel's," "we," "us," or "our") operates the website at wentzelheatingandair.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site, how we use it, who we share it with, and what rights you have.

By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you give us directly

When you submit a contact or service-request form on the Site, we collect the information you enter: your name, phone number, email address, and any description of the service you are requesting. We use this information to respond to your request and to schedule service.

Information collected automatically

When you visit the Site, our servers and third-party analytics tools collect certain information automatically, including your IP address, browser type, operating system, referring URL, pages visited, and approximate geographic location (city or region level, not precise). This data helps us understand how the Site is being used and how to improve it.

Cookies

The Site uses cookies and similar tracking technologies. A cookie is a small data file stored on your device. We use cookies to:

• Measure traffic and page performance through Google Analytics
• Track conversions from Google Ads (if applicable)
• Remember your preferences during a session

You can control or disable cookies through your browser settings. Disabling cookies will not prevent you from using the Site, but some features may not function as expected.

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests and schedule AC repair, maintenance, or installation visits
• Follow up on estimates or maintenance plan inquiries
• Analyze Site traffic and improve the user experience
• Measure the effectiveness of our advertising (if Google Ads conversion tracking is active)
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling.

3. Third-Party Services

We use the following third-party tools that may receive certain information about your visit:

Google Analytics

We use Google Analytics to understand how visitors use the Site. Google Analytics collects data such as pages visited, time on site, and referring sources. This data is aggregated and anonymized; we do not use it to identify individual users. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On (tools.google.com/dlpage/gaoptout).

Google Ads

If you arrived at this Site through a Google ad, Google may record that visit for conversion tracking purposes. This helps us understand which ads lead to service inquiries. Google's use of advertising data is governed by Google's Privacy Policy (policies.google.com/privacy).

reCAPTCHA

Our contact forms may use Google reCAPTCHA to prevent spam submissions. reCAPTCHA collects hardware and software information and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

BigScoots (Web Hosting)

The Site is hosted on servers operated by BigScoots. Server logs, which may include IP addresses and page requests, are processed on BigScoots infrastructure. These logs are used for security and performance purposes only.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

4. Data Retention

Contact and service-request form submissions are retained for as long as necessary to respond to your inquiry and fulfill any related service, and for a reasonable period thereafter for record-keeping purposes. If you request deletion of your information, we will honor that request to the extent permitted by law (see Section 6 below).

Google Analytics data is retained according to Google's default retention settings, which you can review at support.google.com/analytics.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information you provide. No data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at the information in Section 7.

6. Your Rights

Florida residents

Florida law currently does not provide a comprehensive consumer privacy statute equivalent to CCPA or GDPR for residents of Florida. However, Wentzel's respects the spirit of those protections regardless of your state of residence.

California residents (CCPA)

If you are a California resident, you have the right to: (a) know what personal information we have collected about you; (b) request deletion of your personal information; and (c) opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us using the information in Section 7.

European Economic Area residents (GDPR)

If you are located in the EEA, you have rights under the GDPR including the right to access, correct, or delete your personal data, the right to restrict or object to processing, and the right to data portability. Our legal basis for processing contact form data is legitimate interest (responding to your service inquiry). To exercise your rights, contact us using the information in Section 7.

To submit a data access or deletion request, email us at [email protected] with the subject line "Privacy Request." We will respond within 30 days.

7. Children's Privacy

This Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us and we will delete it promptly.

8. Links to Other Websites

The Site may contain links to third-party websites (such as government resources, manufacturer sites, or our Google Business Profile). We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise a data right, contact us: